Refund policy
Return & Refund Policy
At GAVERO, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the conditions below.
Return Period
We accept eligible return requests within 30 days of the date you receive your order.
To be eligible for a return, the item must be unused, in the same condition in which you received it, with original tags attached where applicable, and in its original packaging when reasonably possible. Proof of purchase or the original order information may be required.
How to Request a Return
To request a return, please contact us at:
asketsy@ukr.net
Please include your order number, the item you wish to return, and the reason for the return.
Do not send an item back before your return request has been approved. After your request is reviewed, we will provide the return instructions and the return address.
Return Shipping Costs
For returns requested because you changed your mind or no longer want the item, the customer is responsible for the return shipping costs.
If an item arrives damaged, defective, or different from the item ordered, please contact us as soon as possible. We will review the issue and determine an appropriate solution, which may include a replacement or refund.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible and provide your order number and clear photographs of the item and packaging when applicable.
We will review the information and work with you to resolve the issue.
Non-Returnable Items
Certain items may not be eligible for return where permitted by applicable law. These may include:
• Items that have been used, damaged, altered, or returned without their original components or packaging when those components are necessary for resale.
• Items that are clearly marked as final sale.
• Personalized or custom-made products, where applicable and where exclusion of returns is permitted by applicable law.
• Products that are not eligible for return because of their nature, including certain hygienic or otherwise restricted products, where applicable.
Nothing in this policy limits any mandatory consumer rights that apply to your purchase under applicable law.
Refunds
Once we receive and inspect the returned item, we will determine whether the return meets the requirements of this policy.
If the return is approved, the refund will be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Shipping charges, if any, may be non-refundable unless the refund is required because the item was defective, damaged, incorrect, or otherwise required to be refunded under applicable law.
Exchanges
If you receive a damaged, defective, or incorrect item, please contact us before returning it.
Where appropriate and available, we may offer a replacement instead of a refund.
For a different product, size, color, or other change that is not related to a defect or error, a new order may be required.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We accept cancellation requests until the order has been fulfilled. Once an order has been fulfilled or shipped, cancellation may no longer be possible and the return procedure may apply.
Contact Us
If you have any questions about returns or refunds, please contact us at:
asketsy@ukr.net